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Configure integrations from the console integrations page.

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Prerequisites

  • You have admin access to the Puggy organization.
  • You have the required credential for the provider you want to connect.
  • The provider credential has access to the destination your team uses, such as a project, repository, list, or Slack channel.

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General Steps

  1. Open the console and select an organization.
  2. Navigate to Integrations.
  3. Choose the provider to configure.
  4. Enter the required credentials.
  5. Test the connection.
  6. Save the configuration.
  7. Return to a session and use Create Ticket or the relevant share action.
Keep integration tokens and OAuth credentials scoped to the minimum permissions required by your team workflow.

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Provider credentials

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Troubleshooting

If ticket creation fails, re-test the integration connection first. Then confirm the provider token still has access to the target destination.